By using the TP Move website or app, you agree to these terms. If you do not agree, please do not use the service.
1. About TP Move
TP Move is a mobility experience from TownPoints Private Limited (OPC). It provides technology that helps people publish available seats, discover routes, request or book rides, and communicate about a journey. TP Move is not a substitute for a user’s responsibility to travel safely and follow applicable laws.
2. Accounts and information
You must provide information that is accurate and belongs to you. Keep your phone, OTPs and account access secure. You are responsible for activity carried out through your account and should contact us promptly if you believe it has been misused.
TP Move may ask for profile, vehicle or document details needed to support verification and ride safety. We may suspend or restrict an account where information is misleading, unsafe or connected with misuse of the service.
3. Rides, drivers and riders
Drivers are responsible for publishing correct route, timing, vehicle and seat information and for meeting the legal requirements that apply to their vehicle and journey. Riders are responsible for choosing a ride that suits them, arriving at the agreed pickup point and following reasonable instructions from the driver.
Ride availability, price, cancellation terms and any verification information shown in the app should be checked before confirming. A booking is not confirmed until the app shows the relevant confirmation.
4. Payments, cancellations and refunds
Where a ride or service requires payment, the amount and applicable terms are shown before confirmation. Payments may be processed by a third-party payment provider. TP Move does not store full card credentials.
Cancellation and refund outcomes depend on the ride’s terms, the timing of cancellation, payment status and the reason for a change. Please read the Refund & cancellation policy before booking.
5. Safe and fair use
You must not use TP Move to break the law, harass or discriminate against another person, misrepresent a vehicle or identity, carry prohibited items, interfere with the service, submit malicious content, or attempt unauthorised access to any account, device or server.
Do not share OTPs, payment credentials or sensitive personal information in ride chat. Report safety concerns or suspicious activity to contact@townpoints.in.
6. Content and service availability
You retain responsibility for content and information you submit. You give TP Move permission to use that information as needed to operate, secure and improve the service. We may change, suspend or maintain parts of the website or app, and we do not promise that every feature will always be available.
7. Privacy and termination
Our Privacy policy explains how information is used. You may request account deletion through the Delete account page. We may restrict access where necessary to protect users, the service or legal obligations.
8. Contact
TownPoints Private Limited (OPC), Near Quba Masjid, Adapala Street, Kadiri, Anantapur DT, Andhra Pradesh 515591, India. Email: contact@townpoints.in. Phone: 08494 227333 or +91 62818 57575.