Account deletion is permanent for the account and cannot be undone after processing. Please make sure you no longer need active bookings, ride history or support access before requesting it.
1. Send a deletion request
Tap the button below to open an email request. Send it from the email address associated with your TP Move account where possible.
Email account deletion request →
2. Verification
For your protection, support may ask for enough information to confirm that you own the account. Never send an OTP, password, card number, CVV or banking password in an email.
3. What happens next
After verification, we will disable the account and remove or de-identify personal information that is no longer needed for the service. You may lose access to saved profile details, ride history, chat and active account features.
If you have an active booking or payment issue, support may need to resolve it first or explain the effect of deletion on that record.
4. Information that may be retained
Some limited information may be retained where necessary for legal, accounting, payment, fraud-prevention, safety, dispute-resolution or audit purposes. Retained information will be handled according to our Privacy policy.
5. Contact
For help with a deletion request, email contact@townpoints.in or call +91 62818 57575.